Shipping policy
Veloura Beauty Shipping Policy
Thank you for shopping with Veloura Beauty. We are committed to delivering your order safely and efficiently.
Shipping Location
Veloura Beauty currently ships within the United Kingdom only. We do not offer international shipping at this time.
Processing Time
All orders are processed within 1–2 working days (Monday to Friday, excluding public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Method and Delivery Time
We offer the following shipping option:
Standard Tracked Delivery
Delivery Time: 4–7 working days
Cost: £4.99
Delivery times are estimates and may vary depending on your location and courier delays outside of our control.
Tracking Your Order
All orders are shipped using a tracked delivery service. Once your order has been dispatched, you will receive a tracking number via email so you can monitor the progress of your delivery.
Delays
While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to courier issues, high demand, or unforeseen circumstances. Veloura Beauty is not responsible for delays once the order has been dispatched.
Incorrect Address
Please ensure your shipping address is correct at checkout. Veloura Beauty is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately at Veloura.beauty26@gmail.com
Contact Us
If you have any questions about your order or shipping, please contact our support team:
Email: Veloura.beauty26@gmail.com
Support Hours: Monday – Friday, 9am – 5pm GMT